Ecommerce Operations

Shopify, Magento, and the plumbing behind them.

Catalog management, inventory sync, order processing, and customer service. Everything that keeps a store running once the site is live.

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Extended team

Capabilities across every ecommerce operations channel.

One

Catalog Management

Product uploads, variant setup, category structure, and metadata. From single SKUs to 50,000+ item catalogs.

Two

Inventory Updates

Multi-warehouse sync, stock alerts, and integration between Shopify, Magento, ERP, and 3PL systems.

Three

Merchandising

Collection curation, seasonal campaigns, cross-sell setups, and homepage curation aligned with promotions.

Four

Marketplace Management

Amazon Seller Central, Walmart, eBay, Etsy, and Faire. Listing optimization, order sync, review response.

Five

Customer Service

Gorgias, Zendesk, and Freshdesk. Ticket response, order questions, returns, and pre-purchase inquiries.

Six

Fulfillment Coordination

ShipStation, ShipBob, and 3PL communication. Order flow monitoring and exception handling.

Rates by specialist role

Priced against typical market rates for equivalent specialists. All engagements begin with a scoped pilot. Senior specialists available at a premium.

Ecommerce Operations Specialist

from $25 /hr $50/hr typical rate
from $2,025 /mo $4,050/mo typical rate Half-Time · 80 hr/mo
from $4,050 /mo $8,100/mo typical rate Full-Time · 160 hr/mo

Customer Service Rep

from $20 /hr $40/hr typical rate
from $1,725 /mo $3,450/mo typical rate Half-Time · 80 hr/mo
from $3,450 /mo $6,900/mo typical rate Full-Time · 160 hr/mo

Strikethrough prices show typical market rates for equivalent roles. Bright Owl rates reflect mid-level specialists; senior specialists available at a premium.

Add ecommerce operations to your agency without the hiring.

Tell us what your clients need. We match a senior specialist to the work and start within a business day.

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